This guarantee applies to Chewigem Originals only, and only if our products fail before the advertised lifespan of the product you bought (details are specified within the online product description). You agree to provide our experts with as much information on chewing habits and your experience to aid us in advising and selecting the best replacement product to send. We reserve the right not to replace or source an alternative product from elsewhere on the exceptionally rare occasion that a suitable alternative does not exist. Please note that this has only happened a dozen times in the last ten years and we have sold well more than a million products! You must read and follow the guidance in the ‘Caring for my Chewigem’ download. For those customers buying from us, you must activate your guarantee within 30 days of purchase by completing this form or emailing hello@sensooli.com with your order no. and stating that you have downloaded, read and followed the above product care guidance. To receive a free Chewigem replacement, you must email us on hello@sensooli.com to discuss your chewing needs with one of our experts. You must post the damaged item to us at your own cost, so we can review it for damage and assess the best Chewigem to send.
