Jump to main content

Terms & Conditions

Company Details

Thank you for visiting the Chewigem website. Please use this section for information about the terms and conditions that govern your use of the site. If you have any further questions, please contact or write to:
Jenny & Stuart McLaughlan (Directors)
Gemious Ltd
The Workshop
Rosemill Road, Bridgefoot
Birkhill, Dundee
DD3 0PW

Contract For Sale

These are the terms and conditions of our agreement which apply to all purchases of products by you from www.chewigem.com as a wholesaler only. Only wholesalers will purchase using this site. Full terms and conditions for wholesale can be viewed from your account after log in. If you are buying for personal use please visit this pagehttp://www.sensooli.com to select where you want to shop.

 

Quality

Each product is carefully made to ensure they meet the required standards.  Please be aware that whilst we take great care to accurately describe the products shown on our website,  the mixing process of the colours is random and as such their composition and colour may vary slightly from that shown, meaning each product is unique.

We will do everything possible to ensure that you can be confident of making a secure, risk-free purchase from us, but in the unlikely event that you are unhappy in any way with our service or products, please contact us immediately.

You also have the right to an Alternative Dispute Resolution and this can be done using this link European Online Dispute Resolution platform
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Our Guarantee

Copyright

All rights, including copyright, in the content of these web pages are owned or controlled for these purposes by Gemious Ltd.

You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the web pages of chewigem.com for any reason whatsoever without the prior written permission from Gemious Ltd.

We offer full access to our Chewigem Assets folder when you become a Wholesale customer so please ask for details.

Trademarks

The ® sign means that Chewigem is a registered trademark, as such anyone attempting to sell or pass off under this brand name whether intentionally or otherwise will be subject to legal proceedings being issued against them.

Product Designs

All designs are protected by design rights and copying or imitation of designs will not be tolerated and acted upon swiftly by the appropriate legal channel.

Delivery and Returns

Delivery 

We do ship worldwide, shipping is calculated at the checkout based on weight.

UK Shipping is a Flat Fee of £20.00

If you order before 12 pm Monday- Friday, we will dispatch your product(s) within 72 hours.

Returns

We are happy to refund or exchange any product returned within 30 days of purchase.  This is more than the standard 14-day legal requirement.  If you require a refund within 14 days you are entitled to a full refund of the goods ordered and the cost of posting to you.  However, you are liable for return postage costs of the items to us.  From 14- 30 days, you are entitled to a refund for the goods, but not the delivery charges for receiving your order and you are also liable for the return postage costs to us.

Refunds are granted providing the goods are returned in its original state, unused and where possible in the original packaging.

This does not affect your rights if the product is faulty or misdescribed.

CHEWIGEM RETURNS 

Gemious Ltd, The Workshop
Rosemill, Bridgefoot, DUNDEE, Scotland, DD3 0PW

All returned goods must be accompanied by a note of your details and order number.

Please note any postage incurred by returning the item(s) to us will not be refunded.

Please obtain proof of postage.

Faulty or Damaged Goods

We do our best to make sure everything works perfectly, but if it doesn’t, our customer services team are here to help.  Email hello@chewigem.com

Where possible, damage in transit should be notified within 48 hours of receipt of the goods, by contacting the customer service team.

The terms and conditions above do not affect your statutory rights.