Delivery
Chewigem Delivery and Returns – Shipping is calculated at the checkout
dependant on your location.
Same-day despatch (Monday to Friday) on all of our products in our UK
warehouse. We also offer a range of upgraded delivery options at the
checkout.
All orders are sent for free via Royal Mail Second Class, unless you choose to
upgrade at the checkout, In this case a tracking number will be issued. NB -
Free shipping is Second Class via Royal Mail. We do not control the speed of
that once it is in their hands. Royal Mail claims on their website 2nd Class
takes ~3-5 days, our experience shows it can take longer. If you have chosen
upgraded shipping, you should receive your order within 48-72 hours.
If you order before 9 am Monday- Friday, we will dispatch your product(s) the
same day. However, some of the larger products we have for sale come from a
much larger secondary warehouse and shall be dispatched within 48 hours.
We wish we could but we have no control over the time things take once they
leave us and are in the postal system. All we can do is offer the usual
standard information available from the courier’s sites on timeframes.
If you have any queries regarding your delivery please do not hesitate to
get in touch.
Simple Returns
Chewigem Delivery and Returns:
We are happy to refund or exchange any product returned within 30 days of
purchase. This is more than the standard 14-day legal requirement. If you
require a refund within 14 days you are entitled to a full refund of the goods
ordered and the cost of posting to you. However, you are liable for return
postage costs of the items to us. From 14- 30 days, you are entitled to a
refund for the goods, but not the delivery charges for receiving your order
and you are also liable for the return postage costs to us. Refunds are
granted providing the goods are returned in its original state, unused and
where possible in the original packaging. Proof of purchase is required (for
online orders you can use your order confirmation email or dispatch email).
Returns must be authorised and a returns number generated, this along with
your original order number and if a refund has been agreed must be included
with the return.
Exclusions – gift vouchers and gift cards. If any products are returned that
were part of a multi-buy promotion then all items must be returned.
This does not affect your rights if the product is faulty or
misdescribed.
Send to:
CHEWIGEM RETURNS IN THE U.K
Chewigem Group Ltd, The Workshop
Rosemill, Bridgefoot, DUNDEE,
Scotland, DD3 0PW
International Returns Policy
Chewigem Delivery and Returns:
Returns for products purchased from chewigem.com and shipped outside of the UK
can be done by post.
Prior to returning an international order please contact our Customer Care
Team in the UK by email, phone or post. Failure to do this may result in a
delay in processing your return.
Refunds are granted providing the
goods are returned in its original state, unused and where possible in the
original packaging. Proof of purchase is required (for online orders you can
use your order confirmation email or dispatch email). Returns must be
authorised and a returns number generated, this along with your original order
number and if a refund has been agreed must be included with the return.
1) By email: You can contact us via email by clicking on the
‘contact’ button in the header of the website, or email
hello@chewigem.com2) By Whats App: +44 (0) 7813-590339
3) By Post: You can write to
us at the following address:
Customer Care Chewigem
Chewigem Group Ltd, The Workshop
Rosemill
Bridgefoot
DD3
0PW
Exhibition Returns Policy
Chewigem Delivery and Returns
The products for sale at shows may be new, ex-display or samples.
We are happy to refund or exchange any product bought at an exhibition
provided that
- It is returned within 30 days of purchase;
-
It is returned in its original state, unused and were possible in its
original packaging; and
- you present valid proof of purchase.
If you wish to return any item that was purchased as part of a bundle,
multi-buy, or other promotion, all items forming part of that promotion must
be returned.
Faulty or Damaged Goods
We do our best to make sure everything works perfectly, but if it doesn’t, our
customer services team are here to help. You can reach them via whats
app on +44 07813-590339 or email
hello@chewigem.com.
Simple Chewigem Delivery and Returns – Get in touch with us within 30 days of
receipt of the goods and you will be offered the choice of a repair,
replacement, or full refund. From 30 days after receipt of the goods until 12
months, we will arrange for a repair or replacement of the goods and, if this
does not work, a refund. After the first twelve months from receipt of the
goods, you may be offered a partial refund, repair, or replacement, depending
on the product and usage. You agree to return the goods, but we will bear the
return postage costs of you returning faulty or damaged goods providing they
have been used in accordance with all necessary instructions.
Where possible, damage in transit should be notified within 48 hours of
receipt of the goods, by contacting the customer service team.
The terms and conditions above do not affect your statutory rights. Simple