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Delivery

Chewigem Delivery and Returns – Shipping is calculated at the checkout dependant on your location.

Same-day despatch (Monday to Friday) on all of our products in our UK warehouse. We also offer a range of upgraded delivery options at the checkout.

All orders are sent for free via Royal Mail Second Class, unless you choose to upgrade at the checkout, In this case a tracking number will be issued. NB - Free shipping is Second Class via Royal Mail. We do not control the speed of that once it is in their hands. Royal Mail claims on their website 2nd Class takes ~3-5 days, our experience shows it can take longer. If you have chosen upgraded shipping, you should receive your order within 48-72 hours. 

If you order before 9 am Monday- Friday, we will dispatch your product(s) the same day. However, some of the larger products we have for sale come from a much larger secondary warehouse and shall be dispatched within 48 hours.

We wish we could but we have no control over the time things take once they leave us and are in the postal system. All we can do is offer the usual standard information available from the courier’s sites on timeframes.

If you have any queries regarding your delivery please do not hesitate to get in touch. 

Simple Returns

Chewigem Delivery and Returns:

We are happy to refund or exchange any product returned within 30 days of purchase. This is more than the standard 14-day legal requirement. If you require a refund within 14 days you are entitled to a full refund of the goods ordered and the cost of posting to you. However, you are liable for return postage costs of the items to us. From 14- 30 days, you are entitled to a refund for the goods, but not the delivery charges for receiving your order and you are also liable for the return postage costs to us. Refunds are granted providing the goods are returned in its original state, unused and where possible in the original packaging. Proof of purchase is required (for online orders you can use your order confirmation email or dispatch email). Returns must be authorised and a returns number generated, this along with your original order number and if a refund has been agreed must be included with the return.

Exclusions – gift vouchers and gift cards. If any products are returned that were part of a multi-buy promotion then all items must be returned.

Send to:

Chewigem, Gemious Ltd, The Workshop
Rosemill, Bridgefoot, DUNDEE, Scotland, DD3 0PW

International Returns Policy

Chewigem Delivery and Returns:

Returns for products purchased from chewigem.com and shipped outside of the UK can be done by post.

Prior to returning an international order please contact our Customer Care Team in the UK by email, phone or post. Failure to do this may result in a delay in processing your return.

Refunds are granted providing the goods are returned in its original state, unused and where possible in the original packaging. Proof of purchase is required (for online orders you can use your order confirmation email or dispatch email). Returns must be authorised and a returns number generated, this along with your original order number and if a refund has been agreed must be included with the return. 

1) By email: You can contact us via email by clicking on the ‘contact’ button in the header of the website, or email hello@chewigem.com
2) By Whats App:  +44 (0) 7813-590339
3) By Post: You can write to us at the following address:

Customer Care Chewigem
Gemious Ltd, The Workshop
Rosemill
Bridgefoot
DD3 0PW

Exhibition Returns Policy

Chewigem Delivery and Returns

The products for sale at shows may be new, ex-display or samples.

We are happy to refund or exchange any product bought at an exhibition provided that

If you wish to return any item that was purchased as part of a bundle, multi-buy, or other promotion, all items forming part of that promotion must be returned.

Faulty or Damaged Goods

We do our best to make sure everything works perfectly, but if it doesn’t, our customer services team are here to help.  You can reach them via whats app on +44 07813-590339 or email hello@chewigem.com.

Simple Chewigem Delivery and Returns – Get in touch with us within 30 days of receipt of the goods and you will be offered the choice of a repair, replacement, or full refund. From 30 days after receipt of the goods until 12 months, we will arrange for a repair or replacement of the goods and, if this does not work, a refund. After the first twelve months from receipt of the goods, you may be offered a partial refund, repair, or replacement, depending on the product and usage. You agree to return the goods, but we will bear the return postage costs of you returning faulty or damaged goods providing they have been used in accordance with all necessary instructions.

Where possible, damage in transit should be notified within 48 hours of receipt of the goods, by contacting the customer service team.

The terms and conditions above do not affect your statutory rights. Simple